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It can be a very mixed experience dealing with DHL. Sometimes the service works efficiently and other times it is dreadful. If you are receiving goods on which VAT and duty are due I would recommend paying with a card as I have had occasions when a menopausal woman from DHL phoned demanding payment that had in fact already been made. As I had paid by card I was able to prove this. Also, DHL used to charge one euro (or thereabouts) for processing VAT and duty payments on shipments but they suddenly increased this charge to ten euros, for no obvious reason other than they were realized they were missing a trick in not exploiting this previously untapped revenue stream. Did their administrative costs increase ten fold? I telephoned to complain but was told 'yeah, lot of people are not happy about that'. And that was it. The drivers are ok to deal with for the most part though.